Grab Food Driver, Nanlumo Matapos I-Cancel ng Nainip na Customer ang Kanyang Order

Grab Food is earning flak online for its failure to update it's cancellation policies. During the transaction, when a customer cancels his order, the Grab Food driver will be shouldering the expenses. However, this system has a huge flaw.

Most of the time, drivers who have no control of the waiting time are penalized when their customers cancel the order. Customers who get tired of waiting cancel their order, without knowing that the driver will be paying for it out of his pocket.

On social media, many netizens are calling out this practice. In the past few months, many Grab Food drivers have suffered because Grab refuses to change their policies. Earlier this week, another Grab driver was penalized after a customer canceled his order.

On Facebook, Jay Mark Pascual Bercasio narrated his encounter with a Grab Food driver in SM Bicutan. Jay Mark was in a pizza restaurant when he encountered the driver, who seemed to be crestfallen. Apparently, the order took a long time to be prepared which made the customer impatient.

Without further ado, the customer canceled his order. According to the Grab driver, the money should have gone to his baby's diaper and vitamins. Instead, he used it to pay for his customer's canceled order.

As expected, this heartbreaking story ignited a discussion on social media. Many netizens are calling the attention of Grab to change their policies. On the other hand, people are also spreading awareness to other customers to be mindful of their orders.

Do you think the drivers should be penalized for canceled orders? We'd love to hear from you, so don't hesitate to share your thoughts with us in the comments section below. For more updates on the latest happenings, feel free to follow us on Facebook.